Online Services

 

 

 

Online Services

Would you like to set up a new online account?

 

We recommend that you use the NHS App to access our online services. Please click here for information on how to download the NHS App.

 

If you are unable to download the NHS App then you can use the NHS Login webpage by clicking here

 

 

If you have previously registered for our Systm online service then please Log in here.

If you are over 13 years old and unable to use the NHS App or the NHS Login then please print and complete this form then call in to the surgery in person with valid ID and we can set you up with our SystmOnline Service. 

What is Patchs?

PATCHS is an online consultation service that allows you to quickly and easily access GP services online. All you have to do is answer a few simple questions and PATCHS will get you the help you need quickly.

 

How does PATCHS work?

You can get started using PATCHS in four simple steps:

  1. Register for a PATCHS account via your GP practice website (click here). You’ll be asked to enter your email address and set a password.
  2. Once you have registered, you can access PATCHS by clicking the link on your GP website or opening the PATCHS app on your smartphone. Login by entering your registered email address and password.
  3. Choose the appropriate option and answer a few simple questions to help your GP understand your problem.
  4. Your answers are sent to your GP who responds as quickly as possible during their opening hours. Initial responses may be via online message or telephone, though face-to-face or video consultation appointments will be arranged if needed.

Systm

SystmOnline

SystmOnline - this service run by Trowbridge Health Centre allows you to order your prescriptions book routine GP telephone appointments message the surgery and access your medical records. To log in to SystmOnline click here . 

 

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices 

Online Access for Children (aged 11-13 years)

Respecting patient confidentiality is an essential part of good care. This applies to every patient: child, young person, or adult. Without the trust that confidentiality brings, children and young people might not seek medical care and advice when they need it most, or they might not tell a doctor all the facts needed to provide good care.

For this reason, the doctors at Trowbridge Health Centre have decided to adopt the policy that parents of children aged 11 to 13 cannot currently have online access to their child’s records, nor do we allow children in this age group to access these online services for themselves.

From their 11th birthday, access to a child's online record is switched off and neither the child nor the parents can access these services.

Once a child reaches their 13th Birthday they will be able to register for online services in their own right.

Online access application forms for 13+ can be found here. This application needs to be brought in person with ID such as their Birth Certificate or Passport.

For further information please visit NHSEngland/records

 

Third-Party Proxy Access

Proxy access allows patients to access online medical services online for a child (under the age of 11 years old), or someone else they care for via their own log in. This is available both via SystmOnline and the NHS App (in order to link via the NHS app you will both need to be registered at the same surgery). This requires a signed proxy access consent form to be completed and brought in to the surgery with suitable ID (and proof of parental access for those under 11).
 
Click here to download an adult proxy access form.
Click here to download a child (under the age of 11) proxy access form.
 
 
 

Are your details up to date?

 Please check with reception or via your online account that we hold the correct contact telephone numbers for you.

 It is important we can contact you by phone or SMS text message about your results and appointments.