We have two types of on line service available.
1. Dr Link which is an on line symptom checker, you can use this service to book an urgent appointment (Please see the appointments section for more information) or click on the link below to access the service.
2. System one on line service, this will allow you to order your prescriptions , book routine GP telephone appointments , message the surgery and access your medical records. Please see the information below about how to sign up or access this service
System One On Line Services
Please note : During the Covid 19 Pandemic the only appointments you will be able to book on line are GP telephone appointments .
The Health Centre online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- Book GP Telephone appointments or cancel appointments online (click here for a user guide to book an appointment)
- Renew or order repeat prescriptions online (click here for a user guide to order medication)
- View parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results. (Click here for a user guide to view your medical records)
- Full access to your records is available also available on request, you will be able to view full records from April 2020
- Request a fit note / sick note (Click here for a user guide to request a fit note)
- Message the Surgery (Click here for a user guide to sending messages)
- Update your contact details (click here for a user guide to update your details)
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
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Would you like to set up a new on line account ?
To register for our on line services Click here to register online we will then contact you by phone to confirm your identity & to issue a username & password (please note this request may take up to 10 working days to process) Please do not click this link if you already have a username & password.
We recommend when setting up your on line account that you do not save your log in & password to Google, this can cause issues with logging in if it has to be reset in the future.
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Having problems logging into your account? Please follow these instructions if you are having difficulty logging in to your account after a password reset.
Instructions
For further help on using Systmonline please visit https://systmonline.tpp-uk.com/2/help/help.html
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Online Access for Children aged 11-15 years
Respecting patient confidentiality is an essential part of good care. This applies to every patient: child, young person, or adult. Without the trust that confidentiality brings, children and young people might not seek medical care and advice when they need it most, or they might not tell a doctor all the facts needed to provide good care.
For this reason, the doctors at Trowbridge Health Centre have decided to adopt the policy that parents of children aged 11 years or more cannot currently have online access to their child’s records, nor do we allow children in this age group to access these online services for themselves.
From their 11th birthday, access to a child's online record is switched off and neither the child nor the parents can access these services.
(If you need to order prescriptions this can still be done via Prescription Ordering Direct (PoD) 0300 303 5090)
Once a child reaches their 16th Birthday they will be able to register for online services in their own right.
For further information please visit NHSEngland/records
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Third Party Proxy Access
If you are setting up proxy access for a child between 11-16 years old please be aware they will require a telephone consultation to assess their competency, before parental access can be set up. We will contact you to arrange this once an application has been received. Parental proxy access will end once your child turns 16, when they can apply for their own username/ password
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Requesting a prescription?
Please go to 'Request Medication' section of your System Online account to order your repeat medication. Alternatively, use 'make a custom request'. Thank you.